HIPAA Compliance Standards
Maintaining strict security safeguards to protect patient health records and billing data across all BPO operations.
Protecting Protected Health Information (PHI)
Scribe BPO aligns its processes with the Health Insurance Portability and Accountability Act (HIPAA) requirements. We ensure all administrative, physical, and technical safeguards are in place.
Technical Safeguards
We secure remote sessions and prevent unauthorized access using encrypted networks and multi-factor logins.
- 256-bit SSL/TLS session encryption
- Individual secure logins for every biller
- Automatic session logouts and access audits
Physical Safeguards
Our global delivery centers utilize strict physical entry controls to prevent document removal and unauthorized workspace access.
- Biometric entry cards and CCTV monitoring
- Diskless workstations (no USB, local drives)
- Strict paperless office rules (no printout capability)
Administrative Safeguards
We train our administrative staff on data privacy guidelines and execute Business Associate Agreements (BAAs).
- Mandatory annual HIPAA privacy training
- Business Associate Agreement (BAA) execution
- Routine security checkups and audits
Executing Business Associate Agreements (BAA)
Under HIPAA regulations, a Business Associate Agreement is legally required before outsourcing any administrative billing, coding, or transcription duties that involve patient data.
Scribe BPO signs standard BAAs with all clients. This contract establishes our security responsibilities, access restrictions, audit pathways, and protocols to protect patient records.